Ancillary Services

This describes the additional services required in the generation and delivery of natural gas and electricity. These include the organization, generation control, contractual agreements, system supports, and securities necessary in energy delivery.

Base Charge

This is a flat fee applied to each month’s energy bill. This is the same each month regardless of how much energy is used by a customer.

Base Load

This is the minimum amount of energy required on the energy grid.

BTU

Abbreviation for British Thermal Unit and a unit of measure for the amount of energy necessary to raise the temperature of one pound of water by one degree of Fahrenheit.

Ccf

Abbreviation for hundred cubic feet and the unit of measure of natural gas.

CRES and CRNGS

Acronyms for Competitive Retail Electricity Supplier and Competitive Retail Natural Gas Supplier. Retail energy suppliers buy electricity and natural gas on the wholesale market and deliver the energy to your local utility company.

Capacity

A quantity of electric power, either delivered or required from a generation source.

Capacity Charge

This is one component of a two-part pricing method (Energy Charge is the other component) used in capacity transactions assessed on the amount of electricity purchased over a period of time.

Customer Charge

This is part of the monthly distribution charge that partially covers the costs for billing, meter-reading equipment, service-line maintenance, and equipment. This charge is the same each month regardless of how much energy is used.

Default Service Provider

This is the energy-service provider to which a customer will be automatically switched if a retail-energy service provider is not chosen for delivery of natural gas or electricity.

Demand

This is the amount of natural gas or electricity consumed over a period of time. On a customer’s monthly energy bill, this amount of time is monthly.

Deregulation

The removal of governing controls over local utility systems allowed consumers to choose between retail energy companies for natural gas and electricity.

Distribution System

The infrastructure that allows for the delivery of natural gas and electricity to the homes and businesses of retail-energy customers.

Distribution Charge

This is a charge appearing on your monthly energy invoice from the local utility and covers maintenance of the energy-distribution lines and facilities. The charge is regulated by the Public Utility Commission and is based on the amount of energy consumed by the customer.

Energy Choice

The deregulation of energy gave customers the freedom to choose their retail energy provider of natural gas and electricity. Through Energy Choice, consumers may select between a variety of provides as well as different fuel type, prices, configurations, and terms.

Electric Distribution Company (EDC)

This is the company that owns and operates the equipment and lines necessary for delivering high-voltage electricity to the retail consumers.

Energy Charge

Fee for the total amount of electricity consumed by a customer, measured in kilowatt-hours.

Fixed rate

A price per kWh or Ccf that does not change for a specific period of time, called a term. Terms can last anywhere from one to 36 months and can provide stability and peace-of-mind over possible energy-price increases.

Federal Energy Regulatory Commission (FERC)

The government agency that regulates the price, terms, and conditions of energy sold through interstate commerce.

Fuel Charge

Amount charged per kWh or Ccf that covers the costs of fuels used to generate power or distribute natural gas.

Generation

The process of producing electricity from the output of other forms of energy including natural gas, coal, nuclear, wind, solar, hydro, and biomass – usually measured in kilowatt-hours.

kWh

Abbreviation for kilowatt-hour and the unit of measurement for electricity usage over time.

Load

The amount of electric power required to meet customer needs over a specific period of time.

Local Distribution Company (LDC)

The utility company that manages and operates the distribution of natural gas in a particular area.

Public Utilities Commission

The state regulatory agency governing retail utility rates and practices of distribution and generation facilities.

REC

Renewable Energy Certificate, a tradeable commodity of renewable energy that guarantees an equal amount of energy generated from renewable sources is returned to the energy grid in place of energy made from conventional sources.

Terms of Service

The content explaining an agreement between a customer and a CRES or CRNGS.

Transmission

The movement of high-voltage electricity across the infrastructure of transmission lines between power plants and the local distribution system.

Transmission Charge

Included in the basic service charges on a customer’s monthly energy invoice for the movement of electricity from the generation facility across the distribution system.

Usage

The total amount of natural gas or electricity consumed by customers during the monthly billing period – measured in kilowatt-hours (kWh) for electricity and hundred cubic feet (Ccf) for natural gas.

Variable rate

This is a price that changes over time. Specifically, electricity and natural gas offered at the fluctuating-commodities market price, which can change up or down from month-to month. Variable rates are based on market factors such as supply, demand, and changes in the weather.

What is Energy Choice?

Energy Choice describes the emerging competitive retail-energy market through deregulation – where consumers have the option to choose their natural gas and electricity suppliers. This allows energy companies to compete for your business – giving you choice, improved customer service, innovative technologies, and better pricing.

What is Renewable Energy?

Electricity generated through naturally sustainable methods is considered renewable. Instead of using conventional fuels such as coal, natural gas, and nuclear fission to generate power, renewables use solar, wind, hydro, geothermal, and biomass to generate electricity and do not emit harmful gasses into the environment. Titan Gas and Power purchases Renewable-Energy Credits (RECs) from one or more renewable-energy generators to offset the carbon footprints of customers electing to use our renewable-energy plans.

What is energy deregulation?

Traditionally, natural gas and electricity was supplied and delivered exclusively through the local utility companies. Deregulation removed this monopoly and gave people the ability to shop for energy suppliers just as with any product on the open marketplace. Customers can now choose a supplier based on their unique needs. Titan Gas and Power leverages its energy-market expertise to buy natural gas and electricity on your behalf. While there is no guarantee retail-energy pricing will provide a savings, Titan Gas and Power pricing will typically provide a significant savings over the local utility rates.

Is it necessary to call the current supplier?

No. We’ll manage the enrollment process which will seem completely seamless and with no interruption in energy service.

How long does it take to switch ?

The exact times for switching is determined by your local utility. It depends on when you enroll, but the change will most likely occur on the date of the next scheduled meter-read by the utility. After enrolling with us, you will receive a welcome package with the details of your energy agreement. It may take one to two billing cycles for Titan Gas and Power to appear on your invoice from the utility company.

Will power be lost?

No. Switching is seamless and no interruption of energy services will occur when changing providers.

Will service reliability change?

No. The local utility companies are required to provide the same level of service, regardless of which energy supplier is used by the customer. You will continue receiving exactly the same quality of energy, emergency response, and meter-reading from your current utility company.

How to switch to Titan Gas and Power?

It’s easy. Simply have your utility account information on hand. (This can be found on your monthly energy bill.) Review our energy plans, compare our rates and energy agreements, choose a plan that fits your needs and term length, then enroll online or call 800-355-6200.

How much does it cost?

There is no enrollment fee with Titan Gas and Power. However, your local utility may charge a nominal, one-time service charge that will appear on the following invoice from the utility.

How is Titan Gas and Power different from the local utility company?

Titan Gas and Power is a retail energy supplier of natural gas and electricity (fuel availabilities differ by location) while your local utility company is responsible for delivering that energy and maintaining the energy-delivery infrastructure. Titan Gas and Power purchases natural gas and electricity off the open energy market and supplies the fuels on your behalf.

Is it necessary to notify the utility?

No. Once you have signed up with Titan Gas and Power, we will let your utility company know and take care of the details. You can expect to receive a confirmation notice from the utility that shows Titan as your new energy supplier.

What if you have a power outage or natural gas leak?

In the event of an emergency power outage or natural gas leak in your home, call your local utility company. Your utility’s contact information is found on your monthly energy invoice.

Is any new or special equipment needed?

No additional equipment is necessary to receive natural gas or electricity from Titan Gas and Power. Your home or business will use the same energy-supply lines as always.

Is Titan Gas and Power affiliated with the local utilities?

No. We are in no way associated with the utility companies. Titan Gas and Power is licensed by the Public Utility Commission to supply electricity and natural gas in Ohio and Pennsylvania. The utility companies are regulated to transport natural gas and electricity to the population. Titan Gas and Power purchases energy commodities from the competitive marketplace in order to provide energy to our customers.

When will Titan Gas and Power appear as the supplier?

Your monthly energy bill will arrive from the utility and look the same, as always. However, in the bill’s itemized breakdown of charges, you will see Titan Gas and Power listed as the Energy Supplier. It may take up to two billing cycles for Titan Gas and Power to appear as the energy supplier on your monthly invoice. It depends on the meter-read schedule from the local utility, but the new supplier line should update on the utility’s next scheduled meter-read after your switch to Titan Gas and Power.

Will any new charges appear?

No extra fees will be applied from Titan Gas and Power. The only charges from us will be for your total energy usage.

What are distribution and transmission charges?

This charge from the local utility company is for the delivery of pressurized natural gas and high-voltage electricity to your home or business. These will appear on your bill no matter which retail energy company you choose.

Will anything be different?

Your monthly energy bill will arrive from the utility and look the same, as always. However, in the bill’s itemized breakdown of charges, you will see Titan Gas and Power listed as the Energy Supplier.

Is there a contract to sign ?

In order to guarantee our energy supply services and pricing, we do ask customers for an agreement to receive our energy for a specified period of time. This protects customers from fluctuating energy-price spikes during inclement weather and helps us have more accurate energy-use forecasts and keep prices lower.

What if I move?

If you relocate within the same service area as your current utility company, you may notify us in order to continue receiving our energy services. If you are moving outside the service area of your utility, your agreement with us will be nullified.

How do I renew my plan?

Renewing is easy. It can be done up to 60 days before your current fixed-rate plan agreement expires. We will send notices by mail and email explaining your options. You can also renew online or by calling one of our customer-service agents at 800-355-6200.

What happens at the end of the contract?

When your initial term period is complete, your account will automatically renew on a month-to-month variable energy rate that is based on the current energy-market pricing. We will give advance notices of your term’s end and provide options for continued service.

How to reach us?

To speak with one of our friendly customer-service agents, please call us weekdays at 800-355-6200 with any questions regarding your account or energy supply. You can also email us support@titannatgas.com and we will reply within one business day.

What if there’s a power outage or gas leak?

Your local utility company is responsible for any maintenance issues or emergencies concerning the distribution of natural gas and electricity to your home or business. Your local utility company is identified on your monthly invoice and energy agreement with us.

From what resources does Titan get its energy?

Titan Gas and Power purchases energy from a variety of sources including natural gas, coal, nuclear, and hydro.

Is Titan Gas and Power recognized by the government?

Titan Gas and Power is licensed by the Public Utility Commission (PUC) to supply natural gas and electricity services in Ohio and Pennsylvania. Titan PUC Ohio license numbers are 15-485G for natural gas and 13-700E(1) for electricity. In Pennsylvania, our license numbers are A-2008-2054272 for natural gas and A-2530633 for electricity.

Who is Titan Gas and Power?

With more than 70,000 retail and small-commercial customers, Titan Gas and Power is a competitive retail supplier of natural gas and electricity, licensed by the Public Utilities Commission to operate in the northeastern United States. With operations throughout Ohio and Pennsylvania, as well as plans to soon enter many additional states, our mission is to earn your trust by providing energy products featuring convenient options, easy-to-understand plans, and friendly service. Formed in 2005, we are a privately held company based on the principle that energy should be simple to get and hassle-free. We leverage our unique energy-industry experience to provide competitive natural gas and electricity pricing plans with stability for added peace-of-mind for our customers.